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All High Streets

AllHighStreets.com is the one stop destination that lets you shop in your local community anytime by street and town/city.

Our mission is to help you love your high street, shop local and support your community.

Need Help?

Monday - Sunday: 8.00am-8.00pm +44 7368 589929 customer service@allhighstreets.com

Privacy policy

Introduction

All High Streets respects your privacy. We recognise that when you choose to provide your information to us, you are placing trust in our ability to safeguard it and use it lawfully and for specified purposes. This policy outlines our commitment to protect our members’ personal information and provides additional information on when and how we collect personal information, how such information is used and the measures we have adopted to safeguard your information against risks including unauthorised use or disclosure.

This Policy also provides information on certain choices and rights that you have regarding your personal information including the rights to know and control how your information is used as well as to demand the correction or erasure of personal information or the transfer of such information to other data controllers of your choice. Note that this policy and personal data rights specified in it applies only to information you provide to us directly. It does not apply to information we collect about you from third party services including, for example, information collected via third-party analytics, tracking or advertising services. Please note that this Policy complements our Terms of Use, which forms the basis upon which we provide this site and services to you and should therefore be read together. If you do not agree with the way we handle personal information as provided in this Policy and our Terms of Use, please do not use the site.

About Us

This Websites and its mobile software platform (where applicable), blog, forum and other interactive elements (e.g. messaging service) (collectively, the “Service”) are owned and operated by All High Streets Ltd. Our registered company number is 12668319. Our registered address is 18 Saxon Crescent, Horsham, West Sussex, RH12 2HU. To the extent that we determine the nature, scope and purpose of collection of your information on this website, All High Streets is the Data Controller for your personal information. For questions, complaints or requests regarding this policy or your data rights, please email our Data Protection Officer at dataprotectionofficer@allhighstreets.com or write to us at the address provided above.

How we collect information

The types of information we collect depend on the nature of  your interaction with the Service but normally we collect certain personal and non-personal information when you:

  • Register or join allhighstreets.com;
  • Contact us directly via email, telephone, mobile app or chat service;
  • Subscribe to our mailing list or newsletter;
  • Create a web shop at com (for example vendor or seller profile information);
  • Leave product reviews or testimonials;
  • Respond to or complete our customer surveys;
  • Purchase products or services from All High Streets.com (for example order and payment information);
  • When you visit or use our website (we may use cookies and similar technologies to collect certain information about how users interact with the website including information such as page views, date of visit, device and browser information. For more information, please read the Data we Collect section below.

Data we collect

Personal Data

When you register and create a user account at All High Streets, we will collect your name, telephone number, email address, street address, town or city and postal code.

Site usage information

When you visit and browse the site or click on email links sent by us, we may automatically collect certain information about your interaction using cookies and similar website usage tracking technologies. Information obtained via cookies may include pages views, date and time of visit, the type and version of the browser used to view the website, the type of device used to view the site  (that is whether it is a computer or mobile phone) and the internet address of your internet service provider (IP address/Internet Protocol address). Note that so long as website usage information does not alone identify you as a specific individual, it is considered as non-personal information.

Payment information

When you buy products, gift cards or vouchers on or via the site, our payment processing partners may collect and use payment information which is required to process, confirm and complete your transaction. This may include your credit card details (name, card number, date of expiry, CVV code and billing address) as well as delivery or shipping address. All High Streets does not retain or store users’ payment details. Payment information is collected by our payment processors and will be deleted once the transaction is completed.

Information obtained via social media, email or chat service

When you contact us via email, social media or chat service, note that you may be providing certain personal information to us including your name and email address. This information will be collected so that we can respond to you and provide you with the relevant assistance or information.

Information collected from competitions or contests
If you take part in any competitions, contests or giveaways that we provide, we may collect certain personal information that is required to provide you access to, and administer, the relevant competitions or contests.

Information from third parties

We may obtain information about you from third parties including for example our subsidiaries (where applicable) or companies that we work with. This may include user interests and preferences. All High Streets will only obtain and/or use third party information if it has a lawful basis for doing so and in accordance with any legal agreements or and data protection obligations that apply to such information.

Lawful basis for collection of information

To ensure compliance with applicable data protection law, we will only collect and use your information if we have a specific lawful basis to do so.  There are several lawful bases under data applicable laws including the collection and use of data: on the basis of consent, for the performance of contract, in legitimate interest, legal compliance, and in the public interest. The lawful grounds that we rely upon will vary depending on the intended use of such information. All High Streets collects and uses information: (i) with your consent, if you expressly so consent; (ii) for performance of contract and completing your purchases in accordance with our Terms of Use; (iii) for legal compliance purposes, and (iv) in our legitimate interest to develop and improve our website and services.

How we use data

 

Provide our services

We use your personal information to provide you access to our online market place and enable you to create a personal web shop. We also use such information, including sharing it with sellers, so as to process and fulfil your orders for products and services on the site. We may also your information to authenticate you on the Service (for example when you enable two-factor authentication requiring the use of verification codes).

 

Process payments

Note that All High Streets does not collect or store payment details but we use payment processors that will require access to your credit card details or payment method so as to complete your transaction. Payment information will not be stored after the transaction has been completed. Please note that these payment processors are third parties who are not owned or controlled by us and the handling of personal data, including payment information, is subject to their own separate privacy policies. All High Streets use major payment processing providers including American Express, Maestro, MasterCard, Visa, Discover, Cirrus, PayPal, Direct Debit, Cash on Delivery and 2CO.

 

Communication

We use your email address to communicate with you regarding your orders or for administrative purposes including for example confirming your order, answering your questions or queries, process cancellation, returns and refunds, provide customer support or to send important information relating to our services, products and platform.

Personalisation

We use information to improve and customise our website, services and content in accordance with our users’ experience, feedback, suggestions, preferences or interests so as to provide a personalised experience.

 

Marketing communications

We may use your email address or phone number to send details of special offers, discounts and/or competitions that we provide. All High Streets will only use personal information in this way if you expressly consent to receive direct marketing communications including for example where you subscribe and agree to receive details on latest streets, stores in your area, special offer or latest news and updates.

Improve and maintain our website

We use information collect from cookies (for example, usage statistics) to measure and optimize the performance of or our website so as to improve its design and functionality.

Market research and product development

We may use aggregated anonymous information for market research purposes so as to improve our products and/or develop new products and services.

Advertising

We may use anonymous information to create, optimize and deliver targeted online ads about products and services provided by us.

 

The Privacy and Electronic Communication Regulation (PECR)
Where we obtain your contact details in the course of a sale or negotiations of a sale of a product of service to you, we will have, in accordance with PECR, permission to send marketing updates to you via email in respect of similar products or services. We will only send marketing information about our products and services. We will also provide you with an option to decline to receive marketing communications when we first collect your contact details as well as in every subsequent communication we send to you.

How we share information
All High Streets does not sell or lease your personal data. We however work with third party service providers and partners who assist us to provide and improve our services. We may share certain o certain personal information to these parties to enable them to provide services to us or to you on our behalf. These include service providers who assist us with email marketing and delivery, online advertising, customer support, customer analytics, shipping and delivery, website maintenance and support, website hosting, etc. We select third party providers carefully to make sure that we work with those that commit to safeguard your information. In addition, we require our third party service providers to enter into data processing and/or confidentiality agreements and guarantee to protect personal data in accordance with our information collection policies and applicable international data transfer requirements.

  • Sellers: We will share your personal information with sellers who sell products and services on All High Streets. When you buy items from sellers, sellers may receive your name, email address and shipping address so at to communicate with you and be able to ship your order. Sellers who receive buyer personal information must protect it in accordance with this policy and applicable data protection laws.
  • Business sale or transfer: If All High Streets is sold, merged or acquired by, or where its assets are sold to, another business entity, customer information is typically one of the information that has to be shared or transferred. We may therefore share personal data in those circumstances to complete such sale or transfer and protect our rights and the rights of our customers or third parties.
  • Protect our legal rights: We may share personal information when it is necessary to do so as to protect or enforce our legal rights. For example we may share personal data in connection with legal proceedings which we are a party to or to check customer’s credit ratings or verify customer identity.
  • Security: We may share personal data if it is necessary to report criminal or fraudulent activity or conduct including money laundering or cyberfraud. We do so as to protect our Service and its users as well as to comply with the law. We
  • Legal compliance: We may share personal information where we are compelled to do so in compliance with any law or legal obligation to which we are subject. This includes for example sharing or disclosing personal information to administrative or regulatory bodies, the Financial Conduct Authority, the police or public prosecutors.

EU-US Privacy Shield

Where your personal data is transferred to the United States, we require our data processors to comply with the European Union Standard Contractual Clauses and the Privacy Shield between the EU and the United States of America governing the use of personal data.

Joint controllers
In certain circumstances we may work with third party organisations (“joint controllers”) to determine the purposes and means for processing of personal data. When we do so, both All High Streets and the third party organisations are “joint controllers”. All High Streets and joint controllers will enter into arrangement defining each party’s respective responsibilities related to security of your personal data. Our joint controller arrangement will not affect your rights relating to your personal information.
Joint controllers will have the same responsibilities towards you in the exercise of your data rights as stipulated in this Privacy Policy including the duty to provide you with details about the types of personal data collected about you, purposes of processing, recipients of personal data and the identity of the data controller from whom personal data was obtained.

  • Seller responsibilities regarding personal data: If you sell services and/or products using our Service or Application Programming Interface (API) (where applicable), you may obtain members’ personal data and determine the purposes and manner of processing of such information. You may receive member’s personal information including for example when you communicate with members or enter into transaction with buyers. This means you process personal information (for example buyer name, email address, telephone number or shipping address. To the extent that you determine the purposes and means of processing of personal data, under EU law, you will be acting as an independent data controller for users’ personal data obtained in connection with the use of the Service. As an independent data controller, you are responsible for security of member’s personal information you receive or process and you have a duty to comply with applicable data protection laws and standards. This includes relevant data protection and privacy that governs how you use All High Street user information. Such laws may require that you create your own privacy policy, which must be publicly accessible to All High Streets users with whom you interact with. In addition, your responsibilities, including where you act as an independent data controller, are outlined in All High Street’s Seller Policy and Terms of Use. Your own privacy policy must be consistent with All High Streets’ Privacy Policy and Terms of Use.
    For more information on GDPR, please visit _____________________.As a data controller, you may, under relevant data protection laws, have responsibilities towards data subjects in the exercise of their rights as stipulated in this Privacy Policy including the data subject’s rights to rectification, erasure, transfer, restrictions, or objections to processing, of personal data. You may also be required to inform data subjects about the types of personal data collected about them, purposes of processing, recipients of personal data and the identity of the data controller from whom personal data was obtained (right to access).In addition, if you share or disclose buyers’ personal data without their clear consent, you assume full liability for improper or unlawful disclosure. This includes, for instance, disclosures made inadvertently or as a result of data breaches. If you obtain a buyer’s email address in the course of entering into a transaction, you may only use that information in connection with buyer transactions including requests for assistance or information. You must not use such information to send unsolicited electronic communications or perform other unlawful transactions.

Except with buyer’s consent and subject to All High Streets policies and Terms of Use, you may not: (i) add any All High Streets member to your mailing list (whether electronic or otherwise); (ii) use buyer’s personal information for marketing purposes, or (iii) keep or store buyer’s payment details.  Please be aware that, as a data controller, you are individually responsible for identifying the appropriate standard of consent required for processing in any particular case.

Where you and All High Streets are deemed as joint controllers of personal information, and All High Streets is sued, penalized, or in some other way incurs costs or expenses on account of your acts or omissions in your capacity as a data controller of buyer information, you agree to indemnity All High Streets for the expenses or costs it incurs in relation to your processing of buyer personal information.

Children’s online privacy
All High Streets takes children’s privacy seriously. To create a user account and use the All High Streets Service, users must be over 16 years of age. All High Streets does not purposefully collect information from persons under the age of 16. If you are under the age of 16, please do not provide any personal data on or via this website. We advise parents and legal guardians to ensure that their children do not submit personal data without permission and guidance of the parent or guardian. If you have reason to believe that your child has submitted person data to us, please contact our Data Protection Officer at dataprotectionofficer@allhighstreets.com and we will take immediate action to remove and erase that data from our databases.

Cookie Policy

Like many other websites, Allhighstreets.com uses cookies. This Policy explains what cookies are, what they are used for and how you can manage them.
A cookie is a small file containing a string of text or data that websites use to uniquely identify devices or website visitors. When you visit or view the site, our web server may ask you for consent to store cookies in your browser’s temporary storage. Cookies are used to improve your browsing experience or remember your session or preferences but they can be used for different purposes depending on the type and purpose of cookie. Cookies may collect anonymous website usage information including the date and time of visit, pages viewed on the site and the user’s internet protocol address. We use first and third party cookies on our website.

  • Consent for cookies: Except for cookies that are required to load the site, we generally seek your consent for the use of cookies. When you first access or view the site, we will ask you to consent to the use of cookies used on the site or otherwise choose the types of cookies that may be placed on your device. Please note that you have the option to block all or some of the cookies. Check your browser’s privacy or security settings for additional information on how to manage cookies. For additional information about cookies, please visit allaboutcookies.org.
  • When you decline or block cookies: While you can block or reject cookies, note that some cookies are strictly necessary for the website to function and behave normally. If you reject or block cookies, some parts of the site may not work properly and you may not be able to use or access certain features of the site.

At allhigstreets.com we use the following cookies:

  • Essential or necessary cookies: These cookies are important for the proper functioning of the site. They help for example to load certain features of the site and/or remember your log in information or products added to your shopping cart. They store log in information so that you can go on browsing products or content on the site without having to log in repeatedly. Blocking these cookies may affect certain functionalities of the site and your overall browsing experience.
  • Analytics cookies: We use analytics provided by various analytics providers including Google Analytics. Analytics cookies help us to: understand how users interact with site, measure website and page loading speed, store and remember user’s unique identifiers and offer a personalised user experience.
  • Internet advertising cookies: We user intendent advertising cookies to deliver ads and measure effectiveness of our advertising campaigns. They help for example to know which user clicked or interacted with a particular advertisement. Internet advertising cookies help us to deliver, track and optimize ads, measure conversions, gain insights into our audience and offer more personalised advertising
  • Social cookies: Our website contains functionality that enables users to share content or pages easily on social media platforms like Facebook, Twitter or Instagram. These pages may contain social cookies that enable us to deliver ads and measure the reach of the ads across social media sites.
  • Links to third party services and sites
    Our website may contain links to third party websites and services that are not owned or operated by us. Please note that our inclusion of the links does not constitute a recommendation or endorsement on any aspect of third party websites or services. Such websites have their own separate privacy policies which may vary from our policy and information practices. We are not therefore responsible for how third party website handle your personal information. If you visit third party websites using the links provided herein, you do so at own risk. We advise users to exercise caution when visiting or sharing personal information with third party websites linked from com.

How long we retain personal information
We retain personal information in accordance with our data retention policy and only to the extent permitted by applicable law. We will only keep your information for as long as it is necessary to accomplish the purposes for which it was collected. We will keep records of your purchases for the period necessary for invoicing, tax reporting and/or warranty purposes. We may also keep records of correspondence with you for administrative purposes (for example if you submit a complaint about an item or service) for as long as is required to provide the relevant support or to protect ourselves from liability. When you opt-out to receive our marketing communications or object to the uses of personal of personal data for direct marketing purposes, we may keep a record of your of email address or other relevant personal information so that we do not send marketing emails or other direct marketing communications to you in the future. Where we no longer need to keep your information, we will delete it from our databases.

Your data protection rights:

  • Right to access: You have the right to inquire whether we are processing your personation information and where we do so, to request a copy of information about the personal data we hold about you, purposes of processing, the types of personal data concerned, parties to whom your information will/has been disclosed, and for how long we retain your information. A copy of such information will be provided free of charge. For additional copies, we may charge a reasonable fee taking into account the administrative costs of providing the information. Where requests of access are repetitive or clearly unfounded, we have a right to refuse to act on the requests.
  • Right to rectify: If you have reasons to believe that the data we hold about you is inaccurate or incomplete, you have the right to demand the correction or updating of that data and we will do our best to correct it as quickly as possible unless there is a valid reason for not doing so, at which point we will notify you. Where we have shared information with others, we will notify them as soon as practicable about the changes.
  • Right to erasure or deletion of information: In accordance with data protection laws, you have the right to request the deletion of your data under certain circumstances, including for example where persona data is no longer needed having regard to the purpose(s) for which it was collected, where your data has been processed unlawfully, or where you withdraw consent (where processing is based on consent) and we have no other lawful justification for the processing of such data. Where we have shared personal data with others, we will as soon as practicable notify them so that they may delete or erase data concerned.
  • Restrict information: You have to limit or block the processing of your personal data if you have reason to believe that the data we hold about is inaccurate or no longer needed by us for the purposes of processing, or where the processing of your personal data is unlawful.
  • Right to object: You have the right to demand, at any time, that we stop the processing of your personal information, and we will do so, if: (i) processing is done for purposes of the legitimate interests pursued by us or a third party and (ii) where processing is done for direct marketing purposes.
  • Right to object automated decision-making and profiling: You have the right to object to the use of your personal information for automated-decisions making including profiling for marketing purposes if such processing affects you. Note that objections to processing will not stop us from processing information where we have legitimate reasons that override your concerns including for example performance of contract between you and us or the establishment, exercise and/or defence of legal claims.
  • Right to withdraw consent: Where we rely on your consent as the lawful basis for processing of your personal data, you have the right to withdraw your consent at any time.
  • Right to data portability: You have the right, in certain circumstances, to receive personal data you submitted to us in a structured, commonly used and machine-readable format and to have it transferred to another data controller of your choice.
  • Right to lodge complaint: If you wish to raise a complaint relating to the processing of your personal data or how we have handled your data access requests, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): For more information about how to file a complaint, please visit the ICO’s website at https://ico.org.uk/concerns.

Changes to our privacy policy

We may update this Privacy Policy at any time to accommodate any change in our data collection practices, terms of service or comply with applicable data protection laws and regulations. In the event of significant changes affecting the processing of your personal data, we will notify you via email. We encourage you to review this Policy regularly because it governs how we deal with your personal information. The latest version of this policy, including changes if any, will be posted on a publicly accessible location of our website.

Contact us

If you have any questions or concerns regarding this Policy, please contact us by email at dataprotectionofficer@allhighstreets.com

Last updated July 2020